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Kinh nghiệm: Chưa có kinh nghiệm
Yêu cầu bằng cấp: Không yêu cầu
Số lượng cần tuyển: 0
Hình thức làm việc:
Toàn thời gian cố định
Chức vụ: Quản lý cấp trung
Yêu cầu giới tính:
Không yêu cầu
Mô tả công việc
Drive excellence in Customer Centricity by form of relentless responsiveness to Customers and robust management of customer requirements at every stage of their life cycle.
Reverse engineering of Customer samples and create equivalent or superior with a value-add approach
Work with business units in developing new product plans to achieve company revenue goals
Monitors all aspects of a product lifecycle, including long and short-term development , Stays abreast of trends in the marketplace to ensure the products competitive position
Interfaces with Key account managers and clients to determine the products future requirements and calibrate to international standards.
Train and educate operations team to understand stated and implied needs of customers
1. To engage as Specific Point of Contact in coordinating for all customer requirements and generating unique samples to customers.
2. To collaborate with customers in new product acceptance and their fine tuning as per geographies.
3. Having a complete understanding of organoleptic properties of Green coffee and coffee substitutes in preparing new/customized soluble coffee/coffee-mix samples.
4. Develop analytical lab and cupping room to international standards and proactively connect with customers in showcasing the new products.
5. Be a part of Sales & marketing team KAMs to proactively understand the changing needs of the customers and understand the technological developments to be a market leader.
6. Drive Innovations and Agility across the organization proactively addressing the customer requirements arising through Customer Contact Program along with Key Account Manager and sharing best practices across the organization (Voice of Customer).
7. Strengthening Specifications for New Product Development and existing products in tandem with collaborative inputs / support of Key Account Manager
8. Driving Certifications and ensuring compliance to the Standards of the geographies and markets identified as by Sales & Marketing Team
9. Liaise closely with Operations Team, Sales &Marketing Team and train Quality personnel to develop customer focus initiatives.
10. Compliance to SKU, legal, metrology requirements in management of customer focus initiatives & actions throughout the critical steps of Value Chain.
11. Prepare, Conduct Food Safety Management Audits and shall take all necessary actions (if any) resulting in performance improvement / compliance across `the division to improve GMP.
12. Understanding Green Coffee attributes of multiple sources to work on cost optimization of Customized blends
13. Preparation of product feedback reports received from the different customer geographies and sharing with operational team for continual improvement and in line with innovation and renovation of the products.
14. Quarterly market/ competitor sample analysis and sharing with Marketing and operational department for driving continuous and break through improvement
15. Review internal document as per food safety and/ or environment requirement.
Quyền lợi được hưởng
- thưởng lương tháng 13 + phụ cấp khác
Yêu cầu công việc
Technical: Expertise in Green, Soluble coffee Quality (Products & Service), Customer Management functions, International Quality Standards, systems & amendments.
Operational: Create new and customized products in accordance to the Customer and support business strategy and deliver excellence.
Organizational: Enable Organizational success and excellence through continuous learning for self and team members
Analyze competitive marketplace and industry trends to accordingly develop business strategies for revenue generation
Coordinate with cross-functional teams to provide product engineering, development, management and sales solutions
Stay abreast with technology, Product knowledge, business flow, sales process and market dynamics
Knowledge, Skills & Attitude Required for this position:
• Excellent Numeric Ability & Analytical Skills
• Demonstrate sound planning, focused priorities, innovativeness and motivation
• Good Inter personal as well as Intra personal skills
• Assertive and energetic,
• Emanate role model behavior and exhibit team based work culture.
• Drive Innovations at all levels supporting customers.
• Drive for results
• Negotiation and persuading Skills
• Awareness of food safety and experience in set up and maintain food safety for the food manufacturer.
o Defines ambitious goals and establishes priorities with clear responsibilities to ensure results. Manages projects, activities, resources effectively and assumes personal ownership and accountability for business results and solutions
o Forms networks of positive business relationships that enhance personal and business success. Leverages personal and business relationships into significant business success. Successful in building networks of relationships both inside and outside the company.
o Develops and applies pragmatic solutions to business problems, anticipating situations, needs, and finds creative answers to new situations. Champions innovation to improve business performance
Best Practice Perspective
o Instils a continuous improvement mind-set and champions best practices. Benchmarks competitors and other industries to identify and apply best practices to form an inside advantage.
o Has the ability to inspire teams, foster teamwork and motivate to exceptional performance levels. Enjoys working with diverse people and styles. Is proactive and leads by example, energizing others on effective collaboration; someone who is at the forefront, visiting and motivating staff at the plants and HQ.
Self-confidence and Determination
o Demonstrates stature, gravitas and a will to win. Maintains a calm focus on results over time and puts clarity and order into complex issues
Openness of Communication
o Encourages open discussion of different ideas and views; welcomes and solicits feedback
o Recognizes and capitalizes on trends and events within the organisation that affect business performance
o Demonstrates the ability to think deeply and quantitatively about business problems, breaking down problems and presenting solutions while evaluating the pros and cons of each option
• Passionate Driver: Drives for results with a strong sense of commitment & ownership.
• Influencer: Strong interpersonal, relationship building and consultative skills. Should be able to drive change and manage ambiguity.
• Creative and Innovative: Excellent strategic and analytical skills combined with the creativity to produce innovative breakthrough value propositions. Ability to challenge status quo and inspire people to provide creative solutions.
• Self- motivated: Sets own goals and standards. Is a self-starter.
• Fluency in English & Vietnamese.
• Values integrity, honesty and candor. Highest standards of ethics, is a role model to the team.
• Positive and optimistic without sacrificing critical thinking.
Yêu cầu hồ sơ
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- Đơn xin việc
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