Kinh nghiệm: 1 - 2 năm kinh nghiệm
Yêu cầu bằng cấp: Cử nhân
Số lượng cần tuyển: 0
Hình thức làm việc: Toàn thời gian cố định
Chức vụ: Giám Đốc và Cấp Cao Hơn
Yêu cầu giới tính: Không yêu cầu
Customer service team leader is responsible to manage process of call-center based customer service related to consumer finance business. CS team lead reports to Customer Service Supervisor.
- Manage team of over 10 inbound and outbound agents
- Ensure client data is protected from the public and secured against fraud by enforcing access rights and verification levels
- Collaborate with heads of other units to develop best practices for successful banking operations
- Monitor random calls to minimize errors, improve quality and track operative performance of each agents
- Support team to Handle more complex customer complaints and create best practices for all team members
- Make daily and weekly reports on team performance and report to line managers
- Build team culture that all team members are actively involved and work closely to achieve team and individual KPIs.
- Follow closely with QA&QC team to build and bring most effective call center process
- Work closely and quickly with Software Vendor to fix Call center system’s issues and make quick solutions to guide team members followed as issues happen.
- University degree
- 2 years of experience in operations of banking or finance industry
- 1 year of experience in managing team of over 10 officers
- Strong organizational skills and ability to multitask
- Ability to work independently with little or no supervision
- Good knowledge of customer relations
- Financial services specific customer service experience preferred
- Good knowledge of both Loan and Credit Card product.
- Vietnamese fluent, English communicative
- Can work in shift and flexible time
- Sơ yêu lý lịch
- Đơn xin việc
- Các giấy tờ liên quan
Người liên hệ:
Địa chỉ: Tòa nhà TPBank, 57 Lý Thường Kiệt, phường Trần Hưng Đạo
Hạn nộp hồ sơ: 01/01/1970