Chi tiết tuyển dụng

Tuyển dụng Technical Support for Software Solution

Địa điểm tuyển dụng: Hồ Chí Minh
Mức lương: Thỏa thuận
Email:
SĐT:
Tin xác thực Lượt xem: 138

Thông tin tuyển dụng nhanh

Kinh nghiệm: Chưa có kinh nghiệm

Yêu cầu bằng cấp: Không yêu cầu

Số lượng cần tuyển: 0

Ngành nghề:

Hình thức làm việc: Toàn thời gian cố định

Chức vụ: Trưởng Nhóm

Yêu cầu giới tính: Không yêu cầu


Mô tả công việc

Our Web Ticketing software product is chosen to be the solution provider of the top 3 greatest world sport tournament. The product quality, the customer satisfaction and our team’s professionalism make the difference. With the aim to deliver these highly visible projects, we are looking for smart, collaborative, enthusiastic and well-organized professionals who are willing to take an active part in a sustainable, long-term product venture with a start-up mindset.
As a French/English Speaking Customer, you will:
- Analyze support and assistance request from our French and English speaking customer
- Research, diagnose, record, and analyze Customer issues with accurate solutions.
- Have high speed Interactions with Vietnam’s Level 3 - Support (Development Team)
- Have high speed Interactions with Level 1 Support in Switzerland, Spain and France
- Respond to Customer Assistance Request in writing. Help your colleagues for translations
- Work closely with Customer Success Managers to maintain customer satisfaction

Quyền lợi được hưởng

- Attractive salary and bonus
- Health insurance and Social insurance regulated by Vietnam Labor Law
- Professional, dynamic working environment

Yêu cầu công việc

- Bachelor’s Level in Computer Science, Telecommunication or related field
- Fluent French and comfortable English for day to day work in Customer support requests.
- To be extremely comfortable using and configuring software (Power user).
- Attention to detail, prioritization and organization skills, easy to talk to people.
- Experience handling customer support requests, troubleshooting, diagnosing bugs
- IT experience with Database / SQL Knowledge or Data analysis

Yêu cầu hồ sơ

- Sơ yêu lý lịch

- Đơn xin việc

- Các giấy tờ liên quan

Thông tin liên hệ

Người liên hệ:

Địa chỉ: Melody-2 Tower, N1 Dien Bien Phu, Binh Thanh District/ www.elca.vn

Hạn nộp hồ sơ: 16/01/2019


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