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Chi tiết tuyển dụng

Tuyển dụng Teaching Assistant Supervisor (Operations Supervisor)

Địa điểm tuyển dụng: Hồ Chí Minh
Mức lương: Thỏa thuận
Tin xác thực Lượt xem: 29

Thông tin tuyển dụng nhanh

Kinh nghiệm: Chưa có kinh nghiệm

Yêu cầu bằng cấp: Không yêu cầu

Số lượng cần tuyển: 0

Ngành nghề:

  • Dịch vụ

Hình thức làm việc: Toàn thời gian cố định

Chức vụ: Trưởng Nhóm

Yêu cầu giới tính: Không yêu cầu


Mô tả công việc

Department: English Language Training
Reports To: Department Manager (DM) or Centre Manager (CM)
Direct Subordinates: Teaching Assistants (TA) / Operations Officer
Job Purpose: Monitor staff and teaching assistants’ performance to make sure their performance is accurate, professional and effective
Customer service satisfaction (CSS)
Customer Care
- Monitor TA Team to deliver good customer service
- Maintain and improve customer service at centre
- Handling requests and complaints
- Customer service satisfaction follow Up
- Monitor pass/fail rate
Training and Development
- Conduct Workshop/Training for TA
- Suggest courses to Academic/HO
- TA Development
Centre operations
Property management
- Maintain the building (office, classrooms, corridors, lobby, stairs, lifts, WCs, etc) in proper conditions: tidy, clean and safe;
- Maintain all facilities and equipment in proper conditions: clean, safe and workable;
Staff supervising
- Observe/monitor to make sure TA’s performance is accurate and professional;
- Monitor to make sure TAs follow policies, procedures, instructions, internal regulations and standards;
- Check ERP to make sure every process is applied correctly;
- Arrange staff working schedule
Inventory
- Responsible for appropriate forecast and ordering of books and materials for centre use
Course administration
- Before a class start: classroom, teacher, TAs, books, CDs, POS, resources;
- During the course: class visit, callings, tests, resources, survey, results, telesales
Marketing
- Prepare and organize all ELT activities for students at centre
- Support all local marketing events at centre
TA management
Teaching Assistant recruitment
- Forecast TA
- Recruitment process
- Induction
Scheduling
- Scheduling (Class/Substitution/Supervision/Level Testing)
- Supporting Tasks
- Taking class when requested
- Cover absent TA/absent Level Tester when requested
- Arrange right TA for right class
- Smart Scheduling
Remuneration
- TA Salary/Scale raise
- Contract
- Loyalty Award
- Excellent Award
- Leave and Termination
TA Performance management
- Observation: conduct, corrective action
- Performance Appraisal
- Disciplinary Process
- Social/Motivation activities

Quyền lợi được hưởng

- Competitive salary
- Premium Healthcare card
- 14 days full paid leave

Yêu cầu công việc

 Prefer 03 years working experience in foreign company and in service product
 Prefer working experience in an educational organisation
 University / College graduated
 Ability to work independently and as part of a team
 Fluent in both English and Vietnamese
 Leadership/ownership
 Management skills
 Team building and Communication skills
 Problem solving skills
 Training and coaching skills
 Well-organised and detail management
 Ability to work independently and as a part of the team

Yêu cầu hồ sơ

- Sơ yêu lý lịch

- Đơn xin việc

- Các giấy tờ liên quan

Thông tin liên hệ

Người liên hệ:

Địa chỉ:146 Nguyen Dinh Chieu, Ward 6, Dist. 3, HCMC

Hạn nộp hồ sơ:05/05/2019


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