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Chi tiết tuyển dụng

Tuyển dụng Operation Manager (F&b, Coffee Experience)

Địa điểm tuyển dụng: Hồ Chí Minh
Mức lương: Thỏa thuận
Tin xác thực Lượt xem: 50

Thông tin tuyển dụng nhanh

Kinh nghiệm: Chưa có kinh nghiệm

Yêu cầu bằng cấp: Không yêu cầu

Số lượng cần tuyển: 0

Ngành nghề:

  • Hành chính - Văn phòng

Hình thức làm việc: Toàn thời gian cố định

Chức vụ: Thực tập sinh

Yêu cầu giới tính: Không yêu cầu


Mô tả công việc

At the position of OPERATION MANAGER, you will be responsible for the whole daily operations of all outlet stores across multiple brands, which include but are not limited:
OPERATIONS:
- Coordinating, supervising and managing all day-to-day operation of stores to ensure that services are delivered to guests at highest standard;
- Analyzing guest preference trends to make changes/ improvements on particular areas across all brands;
- Handling guest complaints, analyzing and promptly responding to guest feedbacks;
- Working with staff as per guests’ feedbacks to ensure necessary improvement; assisting staff to understand guest needs; providing guidance, feedbacks when needed;
- Proposing and implementing promotion programs, special events;
- Inspecting supplies, equipment, and work areas to ensure efficient service and conformance to standards;
- Controlling costs by reviewing recipe of products, minimizing waste;
- Managing store’s financial performance;
- Acting as a good model of excellent customer service;
- The OM will be expected to spend a minimum of 30% of their time working alongside the team at the stores;
- Act as the main point of contact between operations and the other company departments;
STAFF MANAGEMENT:
- Supervising, managing staff working at each store;
- Planning manpower for outlets both in short and long term;
- Providing guidance, feedbacks, and individual coaching when needed;
- Ensuring that employees follow all store policies and procedures;
- Orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees regarding job performance;
- Understanding and being able to perform each staff’s roles to be back-up in case of absence;
- Understanding different roles of staff to set up training & development plan (coordinating with HR Team);
- Completing performance evaluations for employees according to the evaluation schedule;
SANITATION GOVERNANCE & COMPLIANCE:
- Setting up and maintaining service and sanitation standards complying with Brand standard and Vietnamese laws;
- Setting up & delivering safety, sanitation training to staff;
- Conducting quarterly safety site inspections;
- Conduct quarterly safety meetings;
PLANNING:
- Planning operation budget & finance;
- Planning inventory and ordering goods for daily operation;
- Planning human resources to have back-up when required;
- Weekly and monthly reporting to board of directors;

Quyền lợi được hưởng

- Premium Healthcare plan

Yêu cầu công việc

- Native speakers or fluent English is required.
- Degree in hospitality; additional qualification on business administration or other relating fields is preferred;
- 5+ years’ experience as Manager or higher in a Food and Beverage related field
- High level proficiency with Microsoft Office;
- Strong problem solving skill;
- Strong leadership, ability to train & coach others;
- Ability to work independently, and get tasks accomplished in timely manner;
- Good interpersonal communication skill;
- Organized and efficient;
- Result and customer service orientation;
- Budget planning and compliance orientation;
- Multi-task across multiple brands;
- Strategic planning and tactical implementation.

Yêu cầu hồ sơ

- Sơ yêu lý lịch

- Đơn xin việc

- Các giấy tờ liên quan

Thông tin liên hệ

Người liên hệ:

Địa chỉ:Chưa cập nhật

Hạn nộp hồ sơ:05/05/2019


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