Kinh nghiệm: 1 - 2 năm kinh nghiệm
Yêu cầu bằng cấp: Cử nhân
Số lượng cần tuyển: 0
Hình thức làm việc:
Toàn thời gian cố định
Chức vụ: Trưởng Nhóm
Yêu cầu giới tính:
Không yêu cầu
- First level of IT service support and act as a single point of contact to support problem and request from end-users via phone, email and web form.
- Communicate IT information, security awareness via email, intranet and Service Desk portal.
- Perform user management for new employee, transfer/promotion and end of employment.
- Perform any tasks assign by Service Desk Supervisor.
- After working hour agent shall be stand-by on call and work from home to support critical system and application incidents.
- Work in Head Office
- Work with local team, regional team and outsource team.
- Experience: 0-2 years
- Good command in English both speaking and writing.
- Understand basic concept of ITIL especially incident management process
- Basic IT problem analysis
- Communication skill
- Team work
- Understanding on FMCG industry.
chỉ:17 Nguyễn Thượng Hiền, Phường Nguyễn D
Hạn nộp hồ sơ:01/01/1970