Chi tiết tuyển dụng

Tuyển dụng IT Manufacturing Service Desk Engineer

Địa điểm tuyển dụng: Hồ Chí Minh
Mức lương: Thỏa thuận
Tin xác thực Lượt xem: 167

Thông tin tuyển dụng nhanh

Kinh nghiệm: Chưa có kinh nghiệm

Yêu cầu bằng cấp: Không yêu cầu

Số lượng cần tuyển: 0

Ngành nghề:

Hình thức làm việc: Toàn thời gian cố định

Chức vụ: Mới Tốt Nghiệp

Yêu cầu giới tính: Không yêu cầu

Mô tả công việc

- Proactively provide first in class technical support to Manufacturing IT Automation and Services for Intels global factories.
- Diagnose and solve a range of issues, including, but not limited to process, software and hardware related issues in the factories in a professional, timely manner.
- Mentor and coach team members in and understanding of the systems and departmental policies and procedures to drive attainment of departmental standards.
- Develop relationships cross functionally to drive overall service improvement and Key Performance Index (KPI) for the department.
- Recognize systemic customer-impacting problems, and respond appropriately per departmental procedure by effectively prioritizing and escalating these problems, when applicable.
- Thoroughly and accurately document details of all internal and customer interactions.
- 24x7 First Line Technical support (12 hour day/night shift; 4 days week) base in Ho Chi Minh, Vietnam.

Quyền lợi được hưởng

- 13th payment

Yêu cầu công việc

- Bachelor/Master Degree in IT or equivalent.
- Fundamental knowledge in client-server and application-database interaction.
- Excellent verbal and listening communication skills in English and other languages.
- Strong passion in global customer engagement and collaboration with employees of different ethnicities.
- Solid problem solving and troubleshooting aptitudes and a customer service experience is desirable.
- Strong interpersonal skills and ability to interact professionally with a diverse group, including managers, subject matter experts, and customers
- Ability to quickly learn, master, coach or train others on new and existing technologies.

Yêu cầu hồ sơ

- Sơ yêu lý lịch

- Đơn xin việc

- Các giấy tờ liên quan

Thông tin liên hệ

Người liên hệ:

Địa chỉ: Lot I2, Road D1, Saigon Hi-Tech Park, District 9, Ho Chi Minh City

Hạn nộp hồ sơ: 13/04/2019

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