Thông tin tuyển dụng nhanh
Kinh nghiệm: Chưa có kinh nghiệm
Yêu cầu bằng cấp: Không yêu cầu
Số lượng cần tuyển: 0
Hình thức làm việc:
Toàn thời gian cố định
Chức vụ: Mới Tốt Nghiệp
Yêu cầu giới tính:
Không yêu cầu
Mô tả công việc
- Proactively provide first in class technical support to Manufacturing IT Automation and Services for Intels global factories.
- Diagnose and solve a range of issues, including, but not limited to process, software and hardware related issues in the factories in a professional, timely manner.
- Mentor and coach team members in and understanding of the systems and departmental policies and procedures to drive attainment of departmental standards.
- Develop relationships cross functionally to drive overall service improvement and Key Performance Index (KPI) for the department.
- Recognize systemic customer-impacting problems, and respond appropriately per departmental procedure by effectively prioritizing and escalating these problems, when applicable.
- Thoroughly and accurately document details of all internal and customer interactions.
- 24x7 First Line Technical support (12 hour day/night shift; 4 days week) base in Ho Chi Minh, Vietnam.
Quyền lợi được hưởng
- 13th payment
Yêu cầu công việc
- Bachelor/Master Degree in IT or equivalent.
- Fundamental knowledge in client-server and application-database interaction.
- Excellent verbal and listening communication skills in English and other languages.
- Strong passion in global customer engagement and collaboration with employees of different ethnicities.
- Solid problem solving and troubleshooting aptitudes and a customer service experience is desirable.
- Strong interpersonal skills and ability to interact professionally with a diverse group, including managers, subject matter experts, and customers
- Ability to quickly learn, master, coach or train others on new and existing technologies.
Yêu cầu hồ sơ
- Sơ yêu lý lịch
- Đơn xin việc
- Các giấy tờ liên quan
Thông tin liên hệ
chỉ:Lot I2, Road D1, Saigon Hi-Tech Park, District 9, Ho Chi Minh City
Hạn nộp hồ sơ:13/04/2019