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Tuyển dụng IT Helpdesk Level 1 (Dayshift/ Nightshift)

Địa điểm tuyển dụng: Hồ Chí Minh
Mức lương: Thỏa thuận
Tin xác thực Lượt xem: 71

Thông tin tuyển dụng nhanh

Kinh nghiệm: Chưa có kinh nghiệm

Yêu cầu bằng cấp: Không yêu cầu

Số lượng cần tuyển: 0

Ngành nghề:

Hình thức làm việc: Toàn thời gian cố định

Chức vụ: Trưởng Nhóm

Yêu cầu giới tính: Không yêu cầu

Mô tả công việc

- Provide first level technical support and consulting services on all IT related matters, including Laptop and Desktop hardware, peripherals, and mobile phones.
- Provide Ad hoc training on application use and various internal process and procedures as well as assist in providing periodic report, inventory management.
Other administrative tasks as needed.

Quyền lợi được hưởng

- 13th payment
- Premium Healthcare plan and Annual Check up
- 13 paid leave and birthday paid leave

Yêu cầu công việc

- Provide remote technical support to LinkedIn end users (30%Phone, 70% Ticket)
- Act as an escalation point to first level technicians to assist with advanced troubleshooting or process knowledge
- Troubleshoot multiple computer platforms: Macintosh, Windows, Linux, and Mobile devices
- Provide second level support to for multiple enterprise applications including: email, calendar, word processing, spreadsheets, presentations, internet browsers, as well as specialized department- specific applications
- Familiar with network configurations: LAN, WAN, wireless, and VPN
- Provide support for users who work at home, travel, or work from remote location, using Bomgar, Remote Desktop, WebEx, and other remote control applications
- Remotely troubleshoot local and network printers, including multi-functional copiers
- Identify and resolve hardware and software application conflicts
- Open and close service requests, as well as manage the classification, assignment, tracking, and completion of requests.
- Help identify and implement innovative solutions for customers
- Ensure that resolutions are consistent with company standards
- Ad hoc training on application use and various internal process and procedures
- Troubleshooting web-based video conferencing solutions
- Understanding how to use and add to knowledge bases including: wiki’s, internal documentation or KCS
- College or higher degree in IT
- At least 1 year experience as a Helpdesk
- Ability to communicate, read and understand specialized English
- Proficiency in specialized computer and office software
- Good planning, management skills and high work pressure
- Dynamic, enthusiastic, responsible in the work

Yêu cầu hồ sơ

- Sơ yêu lý lịch

- Đơn xin việc

- Các giấy tờ liên quan

Thông tin liên hệ

Người liên hệ:

Địa chỉ:Copac Spare - 12 Ton Dan, D.4, HCMC

Hạn nộp hồ sơ:17/02/2019

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