Thông tin tuyển dụng nhanh
Kinh nghiệm: Chưa có kinh nghiệm
Yêu cầu bằng cấp: Không yêu cầu
Số lượng cần tuyển: 0
Hình thức làm việc: Toàn thời gian cố định
Chức vụ: Trưởng Nhóm
Yêu cầu giới tính: Không yêu cầu
Mô tả công việc
The Customer Service Assistant is responsible for providing service excellence and supporting department objectives by entering and retrieving data through custom or other software, and supporting customer service initiatives.
Provides the highest level of customer service. Performs data entry accurately and efficiently using various computer programs, word processing, spreadsheet or database commands; formats material as required.
Proofs material entered and generates data reports as required; reviews discrepancies in data received, requests clarification or advises supervisor of issues related to data. Files, keeps records, and prepares/transmits/sorts/distributes facsimiles, mail, e-mail, and reports as needed.
Researches and expedites customer requests. Monitors and ensures delivery date and product quality to meet customer requirements. Verifies customer requests are processed correctly. Provides price and delivery quotes to customer within company specified deadlines.
Understands and is able to correctly work with multiple currencies and other requirements with regard to processing international orders.
Demonstrates effective time management and planning/organizing skills. Self-motivated and results oriented. Works effectively with other members of the team. Maintains a high level of commitment to achieve goals. Promotes and maintains high standards of quality and service excellence. Exhibits strong analytical, problem solving and negotiation skills, and analyzes the impact of decisions before execution. Proficient in using personal computer, data entry terminal and other common office equipment and software. Takes initiative to expand knowledge for position utilizing all available sources.
Supports local Customer Service teams, and provides support for other teams when needed.
Provides Chat support as required, local language plus other required languages.
Regular attendance at work is an essential part of the job.
Other duties as assigned.
Quyền lợi được hưởng
- Companys policy
Yêu cầu công việc
ACCEPT ENGLISH CV ONLY
EDUCATION & EXPERIENCE
Basic education equivalent to High School Diploma/GED, or equivalent combination of education and experience.
SKILLS & CERTIFICATIONS
• Ability and desire to provide excellent customer service
• Deal with customers in a courteous manner
• Ability type data for long periods of time
• PC experience in Microsoft Windows and Microsoft Office
• Professional verbal and written communication skills in English and local language (minimum)
Yêu cầu hồ sơ
- Sơ yêu lý lịch
- Đơn xin việc
- Các giấy tờ liên quan
Thông tin liên hệ
Người liên hệ:
Địa chỉ:Chưa cập nhật
Hạn nộp hồ sơ:28/12/2018