Chi tiết tuyển dụng

Tuyển dụng Customer Experience Officer

Địa điểm tuyển dụng: Hồ Chí Minh
Mức lương: Thỏa thuận
Email:
SĐT:
Tin xác thực Lượt xem: 135

Thông tin tuyển dụng nhanh

Kinh nghiệm: Chưa có kinh nghiệm

Yêu cầu bằng cấp: Không yêu cầu

Số lượng cần tuyển: 0

Ngành nghề:

Hình thức làm việc: Toàn thời gian cố định

Chức vụ: Trưởng Nhóm

Yêu cầu giới tính: Không yêu cầu


Mô tả công việc

** Job Summary
The Customer Experience Officer takes active role to carry out action plans, projects to execute company’s Total Customer Experience Strategy in delivering and innovating customer relationship, dedication and satisfaction.
** Key Accountabilities
His/her key accountabilities include:
• Proactively identify room for improvement in customer experience thru observation and data analysis, and manage a list of fixed required to address them
• Develop detailed execution planning and align relevant business departments to achieve the goal of assigned projects
• Implement Customer Experience projects and initiatives to ensure customer experience improvements delivered
• Continuously review customer interactions across the company through the customer eyes and put in place several building blocks of a comprehensive improvement in customer experience
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Quyền lợi được hưởng

- Attractive salary
- Social insurance, health insurance, unemployment insurance according to Labor Laws
- Professional, dynamic working environment

Yêu cầu công việc

1. Education background
- University Graduated
2. Minimum Experience
- 03 years working experience in hospitality industry preferably in consumer finance, banking or other relevant business sector
- Experience in Project implementation is an advantage
3. Knowledge, Competencies, Skills
- Highly “customer focus”
- Be able to multi-task and adhere to timelines
- Communication and influencing skills will be exceptional and always deliver a positive outcome, even where conversations are challenging.
- Have execution capabilities – engaging relevant stakeholders and managing expectations around timing, process etc.
- Fluent oral and written communication skills in both English and Vietnamese

Yêu cầu hồ sơ

- Sơ yêu lý lịch

- Đơn xin việc

- Các giấy tờ liên quan

Thông tin liên hệ

Người liên hệ:

Địa chỉ: Ho Chi Minh

Hạn nộp hồ sơ: 04/01/2019


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