Thông tin tuyển dụng nhanh
Kinh nghiệm: Chưa có kinh nghiệm
Yêu cầu bằng cấp: Không yêu cầu
Số lượng cần tuyển: 0
Hình thức làm việc:
Toàn thời gian cố định
Chức vụ: Trưởng Nhóm
Yêu cầu giới tính:
Không yêu cầu
Mô tả công việc
Reports to Customer Service Project Manager.
Be responsible for working with technical partners in raising/testing/fixing incidents with the contact center systems.
Ensure new functionalities/system releases are live post successful testing with all required approval
Lead the contact centers digital initiatives and call offload projects.
Work with Center management team in communicating and managing day-to-day system issues in the Contact Center
Work with in-country and regional stakeholders to drive digital usage/ATD...
Quyền lợi được hưởng
- Premium Healthcare plan
- Training & development program
- Professional and active working environment
Yêu cầu công việc
Degree in Finance/Business with approximately 1 years of relevant experience within a Call Center
Highly results-oriented and self-motivated team player, adaptable to changing business conditions and client requirements
Competitive mindset with can-do attitude, positive thinking
Ability to effectively communicate and present ideas, concepts, and explain products and services
Demonstrate strong business knowledge with an understanding of consumer banking products & market.
Working knowledge of Call Center processes, systems and technologies.
Strong leadership, interpersonal, verbal and oral communication skills.
Possess problem solving and analytical skills.
High level of listening and comprehension skills.
Demonstrate efficient organization and planning skills.
Innovator with the ability to work with limited supervision.
Able to work under pressure.
Yêu cầu hồ sơ
- Sơ yêu lý lịch
- Đơn xin việc
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