Chi tiết tuyển dụng

Tuyển dụng Assistant Front Office Manager

Địa điểm tuyển dụng: Đà Nẵng
Mức lương: Thỏa thuận
Email:
SĐT:
Tin xác thực Lượt xem: 98

Thông tin tuyển dụng nhanh

Kinh nghiệm: 2 - 5 năm kinh nghiệm

Yêu cầu bằng cấp: Cao đẳng

Số lượng cần tuyển: 0

Hình thức làm việc: Toàn thời gian cố định

Chức vụ: Trưởng Nhóm

Yêu cầu giới tính: Không yêu cầu


Mô tả công việc

- Customer Satisfaction (Guest Feedback, Social Media Review).
- Financial Performance (Up selling, Room Revenue, Operation Auditing).
- Showing Initiative, Problem Solving, Staff Training, Team Leading.
- Manages and motivates the Front Office team in order to provide a high standard of service for customers.
- Welcomes guests and fosters customer loyalty through his/her friendly manner.
- Develops high quality relationships with guests throughout their stay. 
- Handles any guest complaints or contentious issues that cannot be settled directly by team members and provides a fast solution.
- Oversee and supervises guest arrivals and departures with the front office executive and duty managers.
- Provide high level of customer service and maintain a high profile in the day to day front office operations.
- Ensure that personalized service is offered to each and every guest.
- Ensures that the pricing policy and internal audit procedures are duly applied. 
- Supervises the management of debtors, group and individual guest invoicing and cash operations. 
- Monitor all executive floor executives to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure.
- Review arrival list for all arrivals and VIPs to check room allocations, amenities and special requests.
- Prepare monthly and daily revenue report and circulate to all HODs.
- Prepare Room revenue and occupancy forecast take action on rate strategies.
- Is involved in recruitment of new team members for front office.
- Integrates and trains employees, providing support for skills development.
- Ensures that all front desk employees are well presented (uniforms, personal hygiene etc), and also punctual.
- Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events.
- Have a good knowledge of all systems and standard operating procedures of front office.
- Ensures that guest documentation and information is available and up-to-date.

Quyền lợi được hưởng

Yêu cầu công việc

* PREREQUISITES:
- Well developed communication and customer relations skills. Highly organized, results-oriented with the ability to be flexible and work well under pressure. Knowledge of Opera / Fidelio / Other world Class Property Management System is required.
* EDUCATION:
- Degree or Diploma in Hospitality Management is an asset or Graduates bachelor degree and/or diploma in hotel or other related field. Computer Knowledge and experience in MS office programs.
* EXPERIENCE:
- Minimum 2 to 3 years work experience as Assistant Manager or Team Leader - Front Office / Guest Relations in a hotel.

Yêu cầu hồ sơ

- Sơ yêu lý lịch

- Đơn xin việc

- Các giấy tờ liên quan

Thông tin liên hệ

Người liên hệ:

Địa chỉ: Tổ hợp Giải trí và Du lịch Cocobay Đường Trường Sa, tổ 53 Tân Trà, phường Hòa Hải , Quận Ngũ Hành Sơn , Đà Nẵng , Việt Nam

Hạn nộp hồ sơ: 01/01/1970


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